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Legal rules before you join

Our legal page puts account terms, eligibility, privacy rights and contact routes in one place before you open an account.

Malaysia termsAccount rightsPrivacy requestsLaw-permitted access
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CONTACT ROUTES

Legal contact paths for your account

Legal questions should reach the right team with enough detail to match your account record. When you contact us, include your registered mobile number or email, the issue date, any transaction reference…

Account terms help Use this route if you need wording explained, want to ask how a clause applies to your account, or need help understanding access rules before you join. We reply using the contact details on your profile.
Privacy request desk Send privacy requests here when you want account data corrected, a copy of stored records, or a deletion request assessed. We may verify your identity first so the request is not released to another person.
Dispute record channel Use this channel for transaction, game-round or account-status disputes that need a legal record. Share dates, payment names such as Touch 'n Go or FPX, and screenshots only when they help identify the event.
DATA CARE

How we handle legal records

Legal handling is not limited to one document. It covers how we collect data, store account records, apply cookies, verify access and respond when you ask for changes.

Account identity checks

We may request identity details when your access, withdrawal, password reset or dispute requires confirmation. This protects your account record and helps us make sure legal requests are answered to the correct person.

Cookie and device records

Cookies help us recognise your session, remember security choices and detect unusual access attempts. Device data may include browser type, IP area, time stamps and login activity linked to account safety checks.

Payment record handling

Transactions through Touch 'n Go, GrabPay, Boost dan FPX create references that may be stored with your wallet history. We use those references for reconciliation, dispute checking, fraud screening and legal record keeping.

Game session records

Rounds from tables, slots or titles such as Football Studio, Cash or Crash and Bombing Fishing may create time-stamped logs. These logs support balance checks, dispute handling and account-history requests.

Retention and deletion

Some records can be changed or removed when they are no longer needed. Others must remain for security, financial reconciliation or legal reasons, and we will explain the reason when a request cannot be completed.

Request changes safely

If your name, contact detail or account data is wrong, contact us from your registered channel. We may ask for proof before making changes so your account is not altered by another person.

Legal questions about your account

These answers explain how legal requests are handled after you create or manage an account with us. They cover access, data, payments, cookies and records without replacing the full terms. If your case depends on local law, our answer may require extra checks before we confirm the next step.

Access depends on local law and is available where local law permits. We may check account details, location signals or verification status before allowing certain areas, and access can change if legal requirements change.

We may keep account details, login records, transaction references, support messages, device data and game-session logs. These records help with account safety, balance checks, dispute handling and duties that require us to retain evidence.

Yes. Contact us from the registered email or mobile number and explain which detail is wrong. We may request proof before changing a name, contact detail or payment-linked record so the account remains secure.

Payment references from Touch 'n Go, GrabPay, Boost dan FPX help us match wallet activity to your account. For disputes, include the date, amount, payment name and reference so we can trace the record.

Cookies do not remove your legal rights. They help manage sessions, security checks and preferences. You can adjust browser settings, but some account functions may require cookies to keep access checks working correctly.

Retention depends on the record type and the reason it was collected. Some data is kept for account operation, security, disputes or legal duties, then reduced or removed when those reasons no longer apply.

Use the legal contact route and include your account contact, issue date, references and a clear summary. We will route it to the correct team and may ask for verification before discussing account details.

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